Refund policy

Returns & Refunds

30 days. You have 30 days from the day your order arrives to ask for a return. No "why" needed.

Condition. Send it back unused, in its original packaging, with everything it came with. We'll need your order number or receipt.

How to start. Email us at info@minicaliber.com. Tell us your order number and what's wrong. We'll reply with a return label and where to send it.

Please don't ship anything back before you hear from us — packages that show up unannounced can't be processed.

Something arrived broken or wrong

Open your package when it lands and check it. If a slide is stuck, a part is missing, or you got the wrong model, email us with a photo and we'll sort it out. You won't pay return shipping on our mistake.

What we can't take back

Sale items and gift cards. Custom or personalized orders. That's it — everything else in the catalog is returnable.

Exchanges

Fastest way: return what you have, and place a new order for the one you want. Waiting on an exchange to process takes longer than just doing both.

European Union — 14 day cooling off

If your order ships into the EU, you can cancel or return it within 14 days of delivery for any reason, no explanation required. Same condition rules apply: unused, original packaging, receipt or order number.

Refunds

Once your return arrives, we check it and email you either way. If it's approved, the money goes back to your original payment method within 10 business days.

Your bank usually adds a few days on top of that — that part isn't up to us. If more than 15 business days have passed since we approved your return and you still don't see it, email info@minicaliber.com and we'll chase it.